Go to content
  • Menu
  • New In
  • Brands
  • Men
  • Women
  • Brands
  • Outlet
  • My Account

    My Account

    Back
    • Account Details
    • Order History
    • Payment Methods
    • Address Book
    • Change Password
  • Help
  • Store Locator
  • Shopping Online

    Shopping Online

    Back
    • Track Order
    • Delivery
    • Returns
    • Wishlist
  • Currency (£ GBP)
    Currency Back
  • Sign In
OUR STORES IN ENGLAND ARE NOW OPEN. MORE INFO HERE OUR STORES IN ENGLAND ARE NOW OPEN. MORE INFO HERE
Search
18montrose
Search
Wish List 0
Checkout
Bag is empty
Bag items: Basket Checkout total:
Loading...

My Bag

Discount:
Total:
View Bag Secure Checkout

The item was successfully added to your Wish List

Sign In

£ GBP

Currency
Currency
STORES
  • New In
  • Brands
  • Men
  • Women
  • Brands
  • Outlet
Search
Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - What happens if I pre-order an item?

ANSWER

If you have ordered pre-order items with a launch date, we will then reserve your total order until the launch date. The total order will be processed by us on or before the day of the launch.

Delivery of personalised pre-order items

If you have ordered pre-order items with a launch date and requested for the item to be personalised, we will then reserve your total order until the launch date. Pre-ordered personalised items are non-returnable (please note that this does not affect your statutory rights). We cannot guarantee 24 hour delivery times on personalised items, we will endeavour to process your order ready for delivery to you on time however due to the extended processing time this is not always possible. The total order will be processed once the goods have been personalised.

Other related Answers

  • Order Confirmation
  • Order Tracking
  • Delivery options
  • Where We Deliver
  • Customs and Imports Charges
  • Delivery to Your Local Store

Help Topics

  • Getting started
  • Placing Orders
  • Delivery Info
  • Product Info
  • Completed Orders
  • Existing Orders
  • Contact Us
  • Delivery FAQs
  • Technical Issues
  • Other Information
  • Terms and Conditions

Sign up for exclusive updates

By signing up you are confirming that you have read, understood and accept our Privacy Policy

Shopping

  • FAQ'S
  • Customer Services
  • Track Order
  • Delivery Options
  • Returns & Exchanges

Help

  • Store Locator
  • Terms and Conditions
  • Security & Privacy
  • Site Map

Stores

Find your nearest store...

A-Z Designers

A-Z of featured designers
  • facebook
  • twitter
  • instagram
© 2021 by 18MRetail
Payment

Cookies

We use cookies to give you the best customer experience possible. If you continue to use our website, we will assume you are happy to receive cookies from us and our partners. View Security & Privacy