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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - I've not received my parcel yet the status is delivered?

ANSWER

If our courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours. You should have received a card from the courier explaining this. If having tried your neighbours your parcel is still missing, please contact us and we will investigate further.

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