COVID-19 Information for our customers

Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores.


Stores Reopening

In line with the Government's roadmap out of lockdown, stores in England will reopen from Monday 12th April 2021, unless we are advised otherwise in the meantime. Information and guidance regarding our stores in Scotland will be updated shortly.

In the first few weeks of trading, whilst we get up to speed in the safest possible manner, some stores may operate varying hours; Click here to check our store finder ahead of your planned shopping trip, to make sure you have the latest information relating to store opening times


In Store Safety

Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen.

All customers and staff members will be required to wear face coverings unless medically exempt.

We regret that fitting rooms will initially remain closed.

The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed. A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team.


Store Returns

To help at this uncertain time, we've extended our returns policy. We'll now be accepting late returns up to 28 days after stores reopen. This is subject to our usual exceptions. For more information about returns click here.


Shopping Online

You can still shop with us online and our home delivery services are running as usual.

Click & Collect deliveries are currently unavailable but will resume on Monday 3rd May.

British Forces Postal Office deliveries remain available.

European and International deliveries remain available.

Please check here for full delivery offer.


Customer Services

If you didn't find the answer to your query above, you can contact our customer service team here.